Common Questions

Mozaïk does not bill insurance for primary care services. Mozaïk does not bill insurance for primary care services. Many members keep insurance for hospital care, emergencies, imaging, and specialists while using Mozaïk for everyday care. See how insurance works alongside Direct Primary Care at Mozaïk → /direct-primary-care-smyrna-ga(https://www.yourmozaik.com/direct-primary-care-smyrna-ga)

Insurance is designed for large, unpredictable expenses. The monthly membership covers the kind of care insurance often limits: time, access, prevention, and continuity with the same doctor. Explore what’s included in the Rooted Care Membership → /services(https://www.yourmozaik.com/services)

Direct Primary Care is a healthcare model where patients pay a monthly membership for primary care instead of using insurance. This allows for longer visits, easier access to your doctor, and more consistent, relationship-based care. Learn more about Direct Primary Care in Smyrna, GA → /direct-primary-care-smyrna-ga(https://www.yourmozaik.com/direct-primary-care-smyrna-ga)

Traditional primary care is built around insurance billing, short visits, and high patient volume. Direct Primary Care removes insurance from routine care so your doctor can spend more time with you and focus on prevention, follow-through, and continuity.

Many patients find Direct Primary Care valuable when they prioritize time, access, and a real relationship with their doctor. It may feel less helpful for those seeking quick, episodic care only.

Membership includes primary care visits, direct communication with your doctor, care coordination, and one annual set of baseline labs. There are no co-pays or surprise bills for membership care.  Details are available on our Rooted Care Membership (https://www.yourmozaik.com/services/rooted-care)page.

Yes. Mozaïk provides comprehensive primary care and serves as your medical home for everyday health, prevention, and ongoing care.

Mozaïk provides whole-person care, but it is not alternative or naturopathic medicine. Care is grounded in evidence-based primary care while also addressing lifestyle, stress, culture, and daily life.

Yes. Virtual visits are available for Georgia residents when appropriate, depending on medical needs and licensing requirements.

Yes. Mozaïk supports patients managing stress, burnout, and chronic conditions such as high blood pressure, diabetes, and metabolic concerns. Care focuses on prevention, consistency, and long-term improvement.

Care at Mozaïk is culturally fluent and hospitality-forward. Your background, values, and faith are respected and considered as part of care, without replacing medical standards.👉 Learn more about Mozaïk’s approach to care → /about(https://www.yourmozaik.com/about)

New members join Mozaïk during scheduled enrollment periods or by referral. This helps maintain high-quality care and allows each member to be welcomed intentionally. Join the interest list for upcoming enrollment → your enrollment page(https://www.yourmozaik.com/)

Yes! Many Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) cover direct primary care services. We recommend confirming with your provider that Mozaïk's services are eligible under your specific plan.

At this time, Mozaïk serves patients who live in Georgia. Care is provided in person and virtually, depending on medical needs and licensing requirements.

Mozaïk is located in Smyrna, GA and serves patients throughout Smyrna, Atlanta, and the greater Metro Atlanta area. The office is designed for privacy, calm, and easy access outside of downtown congestion.

Yes. We speak French, and Haitian Creole fluently.

If specialized care is needed, Mozaïk coordinates referrals through a trusted referral network. Your primary care remains connected, and care is coordinated rather than fragmented.

Yes. Mozaïk regularly coordinates referrals to specialists when needed. We help guide next steps and stay involved so your care remains aligned.

Yes. Mozaïk provides primary care for adults and children, as well as women’s primary and gynecologic care within the scope of family medicine. This includes STI testing, UTIs, pelvic exams, Pap smears, and referrals for mammograms and DEXA scans when appropriate.

Mozaïk is designed as a membership-based direct primary care clinic. In select cases, we may offer a limited non-member consultation by request, but most patients begin with an Information Session and enroll in Rooted Care(https://www.yourmozaik.com/services) for ongoing care.

Not exactly. While both models offer enhanced access to your doctor, direct primary care typically costs much less than concierge medicine and focuses on making quality primary care accessible rather than exclusive. Our monthly memberships are designed to be affordable for working families, not just high-income patients.